WNC Tiny Homes Return Policy

If you are not satisfied with your product purchase, you may return the item in its original package (including all parts, manuals etc.) within 14 days from the delivery date for an exchange or a refund.  

The shipping charge for the return of the product will be deducted from the total refund.

All shipping charges are the responsibility of the customer. The original shipping fee is not refundable. Additionally, a standard shipping fee will be deducted from the refund for items purchased with a free shipping offer. Likewise, the customer must cover any return shipping costs. Similarly, if freight delivery was required for shipping an oversized item, the actual shipping fees will be deducted from the refund.

When a return is received, all items will be inspected and when applicable a replacement will be issued or a refund processed. In some instances, there may be a restocking fee calculated that will be deducted from the refund.

Returned or exchanged items must be unused, in new condition and with the original packaging. All initial parts and materials must accompany the returned or exchanged product. An additional 20% charge will be assessed above the product price on returns or exchanges without original boxes. The customer will also incur charges for any missing or damaged parts or materials.

If the return is a result of a company error or a defective product, a full refund will be provided including the complete cost of the merchandise as well as all applicable shipping charges.